Managed IT and AMC

Remote and onsite support, preventive maintenance and clear escalation, so IT stays predictable instead of reactive.

Plan an IT support takeoverView our approach
A network operations centre at night: a curved desk of monitors showing system dashboards, one operator silhouetted from behind, and a dim wall of further screens beyond.
Managed IT and AMC operating modelSite endpoints — laptops, servers and network devices — report into a monitoring layer. Monitoring raises tickets into the KINNEX service desk, which drives remote resolution, scheduled on-site visits and escalation. Every action updates an asset and documentation register, which in turn informs the next preventive visit.YOUR SITEAlertENDPOINTSUsers and devicesSERVERSOn-site workloadsNETWORKSwitching and Wi-FiMONITORINGHealth and alertsSERVICE DESKTriage and remote fixPLANNED VISITPreventive scheduleASSET REGISTERDocumented estate

Reference system

A service operations timeline linking user, onsite engineer, remote desk, vendors and management reporting.

Symptoms

When this matters

If any of these describe your environment, this is the conversation to have.

  1. 01Support requests go to whoever is free, not a defined channel with an escalation path.
  2. 02Nobody has a current inventory of devices, warranties or renewal dates.
  3. 03Maintenance happens only after something breaks, not on a schedule.
  4. 04Multiple locations each run IT a little differently, with no shared standard.
  5. 05There is no single point of ownership when a vendor issue needs chasing.

Scope

What KINNEX delivers

KINNEX takes ownership of day-to-day IT operations so your team is not fielding tickets alone or discovering problems after they cause downtime. The model — deployed engineer, periodic visit or remote-first — is chosen to match how your organisation actually runs, and documented in the AMC agreement rather than assumed.

  • Remote and onsite user support with defined channels and escalation.
  • Preventive maintenance, health checks, patch coordination and standard operating procedures.
  • Asset inventory, warranty tracking, lifecycle planning and vendor coordination.
  • Network, server, endpoint and critical-device monitoring where contracted.
  • Deployed-engineer and periodic-visit models, with scope and supervision explained clearly.
  • Multi-location documentation, reporting and issue trends.

Capability catalogue

Everything this covers

143 capabilities, scoped, sourced and delivered under one contract. Search for the exact term you use.

Service desk and end-user support13

One place to ask, a clear path to an answer, and a record of everything that was done.

  • Single point of contact by phone, email, WhatsApp and portal
  • Ticketing with priority, category and ownership on every request
  • L1, L2 and L3 support levels with documented hand-offs
  • Remote support and screen-sharing tools
  • On-site desk-side support
  • Priority handling for leadership and critical users
  • Joiner, mover and leaver processing
  • Password resets, account unlocks and access requests
  • Software installation and standard builds
  • Printers, scanners, projectors and peripherals
  • Mobile devices and email on phones
  • Meeting-room and conferencing support
  • Coverage windows from business hours to round the clock, by contract
Deployed and on-site engineering8
  • Resident engineer on your premises, backed by a remote desk
  • Scheduled floor rounds and proactive checks
  • Dispatch of field engineers within the city and across regions
  • Shift cover, leave relief and backup engineers
  • Engineer selection, induction and ongoing training
  • Visit logs, job cards and customer sign-off
  • Supervisory visits and performance reviews
  • Multi-site rotation of engineers
Monitoring and operations centre8
  • Network, server, endpoint and critical-device monitoring
  • SNMP, ping, synthetic and service-level checks
  • Threshold alerts, escalation and event correlation
  • Dashboards for uptime, capacity and trends
  • Business-hours or 24x7 NOC options, by contract
  • Integration with the ticketing system
  • Capacity trending and early warnings
  • Status communication during incidents
Preventive maintenance9

Planned care on a calendar, so failures are found on a Tuesday visit, not a Friday night.

  • Scheduled preventive-maintenance visits per site
  • Health checks on servers, network, storage and backup
  • Firmware and configuration reviews
  • Configuration backup of switches, firewalls and controllers
  • UPS and battery health tests
  • CCTV, recorder and access-control health checks
  • Cable, rack and cabinet housekeeping
  • Printer and peripheral servicing
  • Preventive-visit report with findings and actions
Patching, updates and endpoint management10
  • Windows, macOS and Linux patching on a defined cadence
  • Third-party application updates
  • WSUS, Intune, ManageEngine and equivalent patch tooling
  • Maintenance windows, testing and rollback
  • Patch-compliance reporting
  • Driver and BIOS updates
  • Software deployment and standard builds
  • Imaging and provisioning: Autopilot, MDT and SCCM
  • Mobile device management for laptops and phones
  • Disk encryption and endpoint-policy baselines
Assets, licences and lifecycle9
  • Asset discovery, inventory and configuration database (CMDB)
  • Barcode, QR and RFID asset tagging
  • Warranty, AMC and subscription expiry tracking
  • Software licence compliance and optimisation
  • Renewal calendar and advance renewal quotes
  • Refresh planning and budget forecasts
  • Responsible disposal and e-waste handling through authorised recyclers
  • Cost allocation by department or location
  • Lifecycle reports: age, warranty and failure trends
Vendor, OEM and ISP management8
  • One point of contact for every vendor and manufacturer
  • Logging, tracking and closing OEM cases and RMAs
  • Escalation to OEM specialists
  • Back-to-back OEM support cover
  • ISP and carrier fault management and SLA tracking
  • Third-party AMC takeover and consolidation
  • Spare-parts procurement and advance replacement
  • Contract renewals and vendor performance reviews
AMC models for hardware and systems9

The structure is chosen to fit your assets and risk, not forced into a fixed package.

  • Comprehensive AMC (parts and labour) and non-comprehensive AMC (labour only)
  • Per-asset, per-site and per-user coverage
  • On-site standby spares for critical equipment
  • Depot repair, advance replacement and loan units
  • Break-fix and time-and-material support
  • Warranty extensions and OEM support packs
  • Consumables included or excluded, stated clearly
  • Multi-brand AMC for desktops, laptops, servers, switches, printers, UPS, CCTV and biometrics
  • Flexible add or remove of assets during the term
Process: SOP, SLA and ITIL practices12

Written procedures and measurable targets, shaped to your environment. See how they work above.

  • Standard operating procedures (SOPs) and runbooks for every recurring task
  • Service-level agreement (SLA) design: priorities, response and restoration targets
  • Operational level agreements and underpinning contracts mapped
  • Priority matrix by impact and urgency
  • Escalation matrix with named roles
  • Incident management and major-incident handling
  • Problem management and root-cause analysis (RCA)
  • Change enablement with approval and rollback
  • Service request fulfilment and service catalogue
  • Knowledge base and shift hand-over notes
  • Customer-satisfaction (CSAT) feedback on every ticket
  • Continual-improvement register
Security hygiene as part of operations7
  • Firewall, endpoint-protection and email-security administration
  • Patch and vulnerability follow-up
  • MFA, access reviews and privileged-account hygiene
  • Backup monitoring and periodic restore tests
  • Log review and alert triage, where contracted
  • Phishing awareness and user guidance
  • Incident coordination with the security team
Cloud and SaaS administration8
  • Microsoft 365 and Google Workspace administration
  • Entra ID and Active Directory user and group management
  • Mailbox, licence and shared-resource provisioning
  • Teams, SharePoint and OneDrive governance
  • Conditional access and device compliance policies
  • AWS and Azure day-to-day operations
  • Domain, DNS and SSL certificate management and renewals
  • Backup of SaaS data
Network and infrastructure operations8
  • LAN, Wi-Fi and WAN operations
  • Firewall rule changes and VPN user management
  • DHCP, DNS and directory-service upkeep
  • Server, storage and virtualisation administration
  • Backup operation, monitoring and restore drills
  • Telephony, IP PBX and EPABX support
  • CCTV, access-control and biometric systems care
  • Power, UPS and rack hygiene
Takeover and transition7

Taking over from a departing vendor or in-house administrator without a gap.

  • Discovery, inventory and risk register
  • Documentation capture and credential hand-over
  • Knowledge transfer from outgoing teams
  • Parallel run and hyper-care period
  • Phased ramp of SLA targets
  • Coordination with outgoing vendors
  • Clean exit and transition-out terms, for your peace of mind
Reporting, governance and advisory9
  • Monthly service reports: volume, response, restoration, trends
  • Quarterly service reviews with recommendations
  • SLA-attainment and ticket-ageing dashboards
  • Problem backlog and risk register
  • Virtual CIO (vCIO) and IT advisory
  • IT policy, standards and architecture guidance
  • Budget and roadmap planning
  • Audit and compliance support
  • Cost-optimisation reviews
Specialised support10
  • Server-room and data-centre AMC
  • CCTV and access-control AMC
  • Biometric and attendance systems
  • Managed print services and MFP support
  • Telephony and video-conferencing room support
  • POS, billing and kiosk terminals
  • Computer labs and classroom technology
  • Hospital workstation and clinical-system endpoint support
  • Manufacturing-floor PCs and OT-adjacent endpoints
  • Branch, store and hotel IT support
Commercial structures8
  • Fixed monthly fee
  • Per user, per device or per site
  • Deployed-engineer cost-plus
  • Retainers for engineering hours
  • Project plus ongoing AMC
  • Multi-year agreements with agreed annual review
  • Volume-based scaling as you grow
  • Clear exclusions, customer responsibilities and exit clauses

The site, in 3D

Every site looked after as one estate

Head office and branches monitored centrally, supported by one team, maintained to one standard.

  • Head office
  • Branch sites
  • Central monitoring
  • One support desk

Real-time 3D illustration of a typical site, not a specific client project.

Use cases

Where this shows up

Typical situations that lead an organisation to this work.

01

A growing office that has outgrown ad-hoc, whoever's-available IT support.

02

A facility taking over IT from a departing in-house administrator.

03

A multi-location business standardising support across branches.

Delivery method

How the work runs

Architecture before equipment. Validation before handover.

  1. Stage 01 of 6

    Assess

    Review the current environment, support volume, assets and existing vendor contracts.

  2. Stage 02 of 6

    Design

    Define the support model — deployed engineer, periodic visit or remote-first — and the escalation path.

  3. Stage 03 of 6

    Implement

    Onboard assets, set up monitoring where contracted, and agree response channels.

  4. Stage 04 of 6

    Validate

    Confirm ticket flow, escalation and reporting work as designed before go-live.

  5. Stage 05 of 6

    Document

    Hand over an asset register, SOPs and a support runbook.

  6. Stage 06 of 6

    Support

    Ongoing coverage under the agreed AMC or takeover terms, with regular reporting.

How we take this on

One contract. The right specialist for every part

Your project is wider than any single team. We scope all of it, source all of it and carry the responsibility for all of it.

  1. 01

    Scope

    We survey, size and specify against standards and your operating reality, not against a brochure.

  2. 02

    Source

    Any make, any model, from the manufacturer, distribution or registered importers. GST-compliant invoicing, warranty and returns handled for you.

  3. 03

    Deliver

    KINNEX engineers do the work we do every day. Where a job needs a specialist, we bring in the right expert team as a sub-order under your single contract.

  4. 04

    Own

    One scope, one SOP, one SLA and one point of accountability, whoever is on site.

How support works

SOP and SLA, explained

Two things decide whether IT support feels dependable: the procedures behind it and the promises around it. Both are written down, and both are shaped to your environment.

SOP

Standard Operating Procedure

The documented, step-by-step way a task is done: how a ticket is logged, triaged, fixed, verified and closed; how a firewall change is approved; how a new joiner's laptop is built; how a backup restore is tested. SOPs make results repeatable whoever is on shift, and they are the first thing handed over in a takeover.

SLA

Service Level Agreement

The measurable promises around the service: when the desk is staffed, how fast an issue is acknowledged (response) and restored (resolution), how available a service must be, what is reported, and what happens if a target is missed. A good SLA is specific, measurable and agreed in writing before work starts.

OLA / UC

The agreements behind the SLA

An Operational Level Agreement covers hand-offs between internal teams. Underpinning Contracts cover third parties such as the ISP, the OEM and the cloud provider. An SLA is only as strong as the agreements underneath it, so we map them first.

How the industry sets priorities

Most service desks rank every issue by impact and urgency, a method taken from ITIL. The typical ranges below are for orientation only. Every agreement sets its own, from your operating hours and what an hour of downtime costs you.

PriorityTypical situationResponseRestoration
P1 CriticalA site or core service is down, no workaroundMinutes to about an hourA few hours
P2 HighMajor function degraded, or many users affectedOne to a few hoursSame or next day
P3 MediumOne user or a non-critical service affectedWithin the working dayA few working days
P4 LowA request, a question or a minor faultNext working dayWithin the week

Service windows

  • 8 × 5Business hours, Monday to Friday
  • 12 × 6Extended day, six days a week
  • 24 × 7Round the clock, every day, with on-call engineers
  • Shift-alignedCover that follows a plant or hospital rota

Support models

  • Deployed engineerSomeone on your site daily for requests, rounds and hands-on work, backed by a remote desk.
  • Periodic visitsScheduled visits for preventive care and projects, with remote support in between.
  • Remote-firstA desk and remote tooling fix most issues; an engineer is dispatched when hands are needed.
  • HybridA blend: set on-site days plus remote cover, rotated across sites where there are several.

Practices it is built on

Aligned to ITIL 4 service-management practices.

  • Incident management: restore service quickly
  • Problem management: find and remove the root cause
  • Change enablement: approve, schedule and roll back safely
  • Service request fulfilment: joiners, movers, leavers, access
  • Asset and configuration management: know what you own
  • Knowledge management: fixes written down once, used by everyone
  • Service-level management: targets, reports and reviews
  • Continual improvement: trends turned into actions

What gets measured

Reported monthly, reviewed quarterly.

  • Response time (time to acknowledge)
  • Resolution or restoration time (MTTR)
  • First-contact resolution rate
  • SLA attainment per priority
  • Service availability and uptime
  • Backlog size and ticket ageing
  • Reopen rate
  • User satisfaction (CSAT)
  • Preventive-visit completion
  • Asset and patch coverage

Preventive calendar

Adjusted to the size and risk of each site.

  • DailyMonitoring review, backup job check, alert triage
  • WeeklyPatch status, capacity trends, open-problem review
  • MonthlyHealth check, service report, asset and user reconciliation
  • QuarterlyService review, restore test, firewall and access review
  • AnnuallySecurity review, lifecycle plan, SLA and scope review

Escalation, written down

  1. L1 service desk logs, triages and fixes what it can.
  2. L2 engineer takes technical faults and on-site work.
  3. L3 specialist or OEM takes complex and vendor-owned faults.
  4. Account manager owns communication on every critical issue.
  5. Management steps in automatically if a critical issue passes its checkpoint.

Ways to structure the commercials

  • Fixed monthly fee
  • Per user or per device
  • Comprehensive (parts and labour) or labour-only
  • Time and material for projects
  • Retainers for engineering hours
  • Back-to-back OEM support cover
  • On-site spares for critical equipment

Exclusions, customer responsibilities, third-party dependencies, spares lead times and what happens when a target is missed are all stated in the agreement, in plain words. We are flexible: if your operation needs something outside this page, we shape it.

Shape your own support outline

Answer a few questions and see how the pieces fit for your environment. It is a starting point for a conversation, not a quote.

Your environment
What should be covered

A starting outline

Service window
Business hours, Monday to Friday
Support model
Hybrid: scheduled on-site days plus a remote desk
Enough activity for regular on-site days, with remote support in between.
Indicative priority levels, response and restoration
PrioritySituationRespondRestore
P1CriticalA site or core service is down and there is no workaround.30 to 60 minutes4 to 8 hours
P2HighA major function is degraded, or many users are affected, with a workaround.2 to 4 hours8 to 24 hours
P3MediumOne user or a non-critical service is affected.4 to 8 working hours2 to 3 working days
P4LowA request, a question or a minor fault.1 working day3 to 5 working days

These are the ranges the industry commonly works in, shown so you can see how the pieces fit. Your agreement sets its own, from your operating hours and the cost of downtime.

Preventive care

  • Monthly remote health checks
  • Quarterly on-site preventive visit per site
  • Half-yearly restore tests

Escalation path

  • L1 service desk logs, triages and resolves what it can
  • L2 engineer takes technical faults and on-site work
  • L3 specialist or the OEM takes complex and vendor-owned faults
  • Account manager owns communication on every P1 and any breached target
  • Management escalation if a P1 passes half of its restoration target

Reporting

  • Monthly service report: tickets, response and restoration against target, trends
  • Quarterly service review with recommendations

To define together

  • Covered devices, locations and users, and what is excluded
  • Service hours, public holidays and out-of-hours rules
  • Customer responsibilities: access, approvals, contacts
  • Third-party dependencies: ISP, OEM and cloud provider response times
  • Spares and replacement approach for critical equipment
  • Credits or remedies if targets are missed, and how they are calculated
  • Security incident roles, and when your management is informed

SOPs to document (9)

  • How a request is raised, logged and prioritised
  • Escalation steps and who is contacted at each
  • How a fix is verified and a ticket closed
  • Change approval and rollback steps
  • Onboarding and offboarding of users and devices
  • Standard laptop build, software install and user account requests
  • Network change procedure, switch and Wi-Fi configuration backup
  • Firewall rule change approval, alert triage and incident handling
  • Backup job review, restore test and disaster-recovery runbook

Standards and terms

Standards we design to, and the terms you will hear

Specifications are written against recognised standards. Here is the vocabulary, in plain language.

  • ITIL 4 service management practices
  • ISO/IEC 20000-1 aligned processes
  • ISO/IEC 27001 aligned operating practices
  • COBIT governance concepts
  • Knowledge-centred service (KCS)
  • SLA, OLA and underpinning-contract structure
  • ISO 19770 software asset management concepts
  • CIS Controls for operational hygiene
AMC
Annual maintenance contract: an agreement to maintain equipment or systems for a period, with agreed visits and response.
Comprehensive vs non-comprehensive
Comprehensive covers parts and labour. Non-comprehensive covers labour only and parts are charged separately.
SOP
Standard operating procedure: the written, repeatable way a task is done.
SLA
Service level agreement: measurable response, restoration and availability targets, agreed in writing.
OLA and UC
Operational level agreement (internal hand-offs) and underpinning contract (third parties). The agreements underneath an SLA.
L1, L2, L3
Support levels by technical depth: first contact, engineers, and specialists or the manufacturer.
P1 to P4
Priority levels from critical to low, based on impact and urgency, each with its own targets.
MTTA and MTTR
Mean time to acknowledge and to restore. The main measures of support speed.
CMDB
Configuration management database: the record of what you own and how the pieces connect.
RCA
Root-cause analysis: finding and fixing why something failed, so it does not fail again.
RMA
Return merchandise authorisation: the manufacturer's process for replacing a faulty unit under warranty.
NOC
Network operations centre: the team and tooling that watch infrastructure health.
Break-fix vs managed
Break-fix is paid per incident after something breaks. Managed support is a continuous, preventive arrangement.
SPOC
Single point of contact: one number and one team for every request.
Hypercare
A period of extra attention right after a go-live or takeover.
vCIO
Virtual chief information officer: senior IT advisory on strategy, budget and risk, without a full-time hire.

Brands

Any make. Sourced, supplied and supported

We specify against your requirement and standards, then source the right product from the manufacturer, distribution or registered importers. Delivered, installed and supported under one contract.

ITSM, monitoring and observability

Service desk, CMDB, network and application monitoring, remote management.

  • PRTG
  • Zabbix
  • Nagios
  • Datadog
  • Dynatrace
  • Grafana
  • ServiceNow
  • Zendesk
  • NinjaOne
  • Splunk
  • Elastic
  • New Relic
  • Prometheus
  • OpenTelemetry
  • Checkmk
  • Icinga
  • NetBox
  • Ansible
Show 31 more brands
  • Terraform
  • PagerDuty
  • Opsgenie
  • Statuspage
  • Uptime Kuma
  • Veeam ONE
  • Zoho Desk
  • ManageEngine
  • Motadata
  • SolarWinds
  • LogicMonitor
  • Freshservice
  • Jira Service Management
  • Everest IMS
  • GFI
  • Atera
  • ConnectWise
  • Kaseya
  • N-able
  • Pulseway
  • AppDynamics
  • LibreNMS
  • Observium
  • Paessler
  • Auvik
  • Meraki Dashboard
  • ThousandEyes
  • Spiceworks
  • SysAid
  • TOPdesk
  • HaloITSM

Device and endpoint management

MDM, UEM, patching, remote monitoring and management.

  • Microsoft Intune
  • VMware Workspace ONE
  • Samsung Knox
  • NinjaOne
  • Datto
  • Ivanti
  • Absolute
  • BigFix
  • Sophos Mobile
  • IBM MaaS360
  • SOTI
  • Jamf
  • JumpCloud
  • ManageEngine
  • Hexnode
  • Kandji
  • 42Gears
  • Google Endpoint Management
Show 12 more brands
  • Atera
  • Kaseya
  • ConnectWise
  • N-able
  • Pulseway
  • SolarWinds
  • Tanium
  • Lansweeper
  • GLPI
  • Snipe-IT
  • Scalefusion
  • Mosyle

Workspace, collaboration and business software

Email, productivity, design, engineering, accounting and CRM licensing.

  • Microsoft
  • Microsoft 365
  • Google Workspace
  • Zoho
  • Slack
  • Atlassian
  • Zoom
  • Cisco Webex
  • Dropbox
  • Box
  • Notion
  • Adobe
  • Autodesk
  • SOLIDWORKS
  • Salesforce
  • Freshworks
  • ServiceNow
  • SAP
Show 36 more brands
  • Oracle
  • Odoo
  • Intuit
  • DocuSign
  • Trello
  • Asana
  • Figma
  • Miro
  • Windows Server
  • Microsoft Teams
  • OneDrive
  • AutoCAD
  • Trimble
  • Ansys
  • MathWorks
  • Corel
  • Grammarly
  • LibreOffice
  • Nextcloud
  • Proton
  • Mailchimp
  • HubSpot
  • Zendesk
  • Tally
  • Canva
  • monday.com
  • SharePoint
  • Exchange Server
  • Power BI
  • Visio
  • Revit
  • Bentley
  • Nitro
  • Foxit
  • Zimbra
  • Smartsheet

Servers, storage and data-centre compute

Rack, tower and edge servers, SAN, NAS, all-flash and tape.

  • Dell Technologies
  • HPE
  • Lenovo
  • Cisco UCS
  • Supermicro
  • Fujitsu
  • IBM
  • Huawei
  • Inspur
  • NetApp
  • Pure Storage
  • Synology
  • QNAP
  • Western Digital
  • Seagate
  • Hitachi Vantara
  • TrueNAS
  • Toshiba
Show 24 more brands
  • Intel
  • AMD
  • NVIDIA
  • Samsung
  • Micron
  • Dell EMC
  • HP
  • ASUS
  • Gigabyte
  • Wiwynn
  • Marvell
  • Broadcom
  • Arm
  • SK hynix
  • Kioxia
  • SanDisk
  • Transcend
  • Quantum
  • Asustor
  • Kingston
  • Crucial
  • Nimble Storage
  • Mellanox
  • Ampere

Laptops, desktops, printers and peripherals

Business and engineering endpoints, displays, printing and accessories.

  • Dell
  • HP
  • Lenovo
  • Apple
  • ASUS
  • Acer
  • MSI
  • Microsoft Surface
  • Samsung
  • Dynabook
  • Intel
  • AMD
  • LG
  • ViewSonic
  • BenQ
  • Canon
  • Epson
  • Brother
Show 27 more brands
  • Xerox
  • Ricoh
  • Kyocera
  • Zebra Technologies
  • Lexmark
  • HCL
  • Wacom
  • Razer
  • Corsair
  • Gigabyte
  • NVIDIA
  • SanDisk
  • Western Digital
  • AOC
  • Jabra
  • Poly
  • Plantronics
  • Belkin
  • Logitech
  • Konica Minolta
  • TVS Electronics
  • Sharp
  • Pantum
  • Kingston
  • Philips
  • Anker
  • Targus

Product names, logos and brands are property of their respective owners and are used for identification only. Don't see what you need? We can usually source it, including through registered importers.Ask us.

Technology fit

The technology categories this work draws on.

  • Remote monitoring and ticketing tooling
  • Endpoint and asset management platforms
  • Patch and update coordination tools
  • Multi-vendor hardware and OEM support channels

Environments

Where this applies

All industries

Corporate and SME

A dependable technology foundation for every working day.

Healthcare

Resilient infrastructure for always-on clinical and administrative operations.

Manufacturing and Industrial

Technology that holds up where uptime and visibility matter.

Reading

Related insights

All insights (12 on this topic)

Managed IT and AMC

Patch management: staying current without breaking production

Inventory, risk ranking, testing rings and rollback. How to patch quickly where it matters and carefully where it counts.

Managed IT and AMC

SLA metrics that matter: first response, MTTR, resolution and reopen rate

Which numbers show whether support is working, how they are measured and how they get gamed.

Managed IT and AMC

IT checklist for opening a new clinic or hospital wing

Network, appointments, billing, laboratory links, devices and backup. What to plan before the doors open.

Managed IT and AMC

Managed IT AMC vs break-fix support

Two different support models with genuinely different trade-offs — not just a pricing decision.

Managed IT and AMC

Why an IT asset register is the cheapest risk control you can buy

Know what you own, where it is, who uses it and when it expires. Most support, security and budgeting problems start with a missing list.

Managed IT and AMC

Remote, onsite or hybrid support: choosing the right model

When remote support is enough, when you need an engineer on site, and how a hybrid model keeps cost and response time in balance.

Questions

Frequently asked questions

Response and resolution targets are set out in the AMC agreement before it starts, based on the support model and severity of the issue — they are not left implicit.

Scope is documented per contract: covered devices, support hours, on-site visit frequency and any exclusions (such as third-party hardware failures) are agreed in writing.

Yes, a deployed-engineer model is available alongside periodic-visit and remote-first models — the right fit depends on your support volume and site count.

KINNEX coordinates warranty and RMA cases with OEMs and vendors on your behalf, so you have one point of contact rather than several.

An asset list, existing admin access where applicable, and any current vendor contracts help KINNEX plan a clean handover with minimal disruption.

Plan an IT support takeover

Tell us the site, the constraint or the outcome you need, and we will come back with the right next step.

Plan an IT support takeoverCall KINNEXWhatsApp