Reliable guest connectivity and operational visibility behind the experience.

Guest Wi-Fi, back-of-house CCTV and access, and telephony designed to stay invisible to guests and dependable for operations.

Discuss your environmentSee the layer mix
An upscale hotel lobby at night, empty, with a long reception desk, a seating lounge, double-height glazing, dome cameras on the ceiling and a card reader at a staff door.
Hospitality: the KINNEX layer mixHospitality environments are served by network and wi-fi, camera coverage, doors and credentials, rooms and displays, software and talent, support and amc — designed together around the site rather than bought separately.HOSPITALITYYour environmentCONNECTNetwork and Wi-FiSEECamera coverageACCESSDoors and credentialsCOLLABORATERooms and displaysBUILDSoftware and talentOPERATESupport and AMC

Layer mix

The layers KINNEX designs together for this environment. Each one links to its own solution page below.

Operational realities

What actually creates pressure here

The conditions that decide whether infrastructure holds up in this environment.

  1. 01Guest Wi-Fi needs to handle peak occupancy without degrading for every user.
  2. 02Guest and back-of-house networks need to be kept separate.
  3. 03CCTV and access control span public areas, back-of-house and restricted zones.
  4. 04Telephony and intercom systems need to support front-desk and room communication.
  5. 05Support needs to be responsive, since guest-facing issues cannot wait.
  6. 06Booking, point-of-sale, housekeeping and billing systems need to work together and be tracked.

The site, in 3D

Guest experience, on every floor

Fast Wi-Fi in rooms and venues, discreet security, and systems that keep front of house running.

  • Guest floors
  • Pool and venues
  • Lobby
  • Guest Wi-Fi

Real-time 3D illustration of a typical site, not a specific client project.

Solution mix

Recommended solution bundle

The layers that most often work together in this environment — designed as one system, not bought separately.

All solutions

Access Control and Building Systems

Connected entry, communication and building systems designed for real user flows.

Explore

Audio-Visual and Collaboration

Boardrooms, classrooms, auditoriums, video walls and signage that start with one touch.

Explore

CCTV and Video Surveillance

Surveillance systems designed around coverage, retention and reliable operations.

Explore

Managed IT and AMC

Reliable day-to-day IT operations with clear ownership and preventive care.

Explore

Networking and Connectivity

Networks engineered for coverage, segmentation, visibility and growth.

Explore

Software, Web and Talent

Websites, web and mobile apps, ERP and HR systems, and the engineers to build and run them.

Explore

Capability catalogue

What we can set up for this environment

66 capabilities, scoped, sourced and delivered under one contract. Search for the exact term you use.

Guest connectivity and in-room technology10

Wi-Fi that works in every room and at peak occupancy, kept apart from operations.

  • High-density guest Wi-Fi for rooms, lobbies, restaurants, banquet halls and pools
  • Captive portal, voucher and branded login
  • Seamless roaming across floors and outdoor areas
  • Per-room and per-guest bandwidth management
  • Guest and back-of-house network separation
  • In-room entertainment, casting and hotel IPTV
  • Smart-room controls: lighting, curtains, air conditioning and do-not-disturb
  • Voice assistants and tablet-based room control
  • In-room telephony and intercom
  • Door-lock integration for keycards and mobile keys
Hotel and restaurant applications12

Applications in the style of your property, from booking to billing.

  • Booking engine and channel-manager integration
  • Property management system (PMS) integration
  • Guest app and web portal: requests, dining, spa and feedback
  • Table reservation, waitlist and queue management
  • Point of sale (POS) for restaurant, bar, spa and retail
  • Kitchen display system and order routing
  • Housekeeping and maintenance task tracking
  • Banquet and event management
  • Loyalty, offers and guest communication on WhatsApp and email
  • Online ordering and delivery-platform integration
  • Staff rostering and attendance
  • Revenue, occupancy and review dashboards
Vendor, inventory and accounts tracking9
  • Multi-vendor supplier master and purchase workflow
  • Kitchen, bar and housekeeping inventory with stock alerts
  • Recipe costing and wastage tracking
  • Goods-receipt, invoice and payment tracking
  • Accounts and billing integration with Tally, Zoho Books and ERP
  • Night-audit and daily revenue reconciliation
  • GST, tax and statutory reporting support
  • Departmental cost and profit reports
  • Audit trail for discounts, voids and refunds
Surveillance, access and safety10
  • CCTV for public areas, back-of-house, kitchens, cash rooms and parking
  • Privacy-respecting camera placement
  • Staff and restricted-area access control
  • Guest-floor access with elevator control
  • Visitor and event-guest management
  • Fire alarm, voice evacuation and public address
  • ANPR and valet-parking management
  • Safe-deposit and cash-handling area monitoring
  • Emergency and panic alarms
  • Video analytics for crowd, loitering and perimeter alerts
Meetings, banquets and entertainment8
  • Conference and banquet-hall audio-visual systems
  • Ballroom sound, lighting and LED walls
  • Video-conferencing rooms for corporate guests
  • Background music zoning for restaurants, spa and lobby
  • Digital signage, wayfinding and menu boards
  • Live-streaming for events and weddings
  • Wireless presentation and delegate systems
  • Event-day technical support
Network, power and back-of-house systems10
  • Redundant core and access network
  • Structured cabling and fibre backbone
  • Dual internet links and automatic failover
  • Network and Wi-Fi monitoring with alerts
  • UPS and power-protection planning
  • Servers, storage and backup for property systems
  • Multi-property networking and central management
  • Cybersecurity for guest data and payment systems
  • Payment-card data handling aligned to PCI DSS practice
  • Annual maintenance with an agreed SOP and SLA
Property types7
  • Hotels and resorts
  • Boutique and heritage properties
  • Serviced apartments and co-living
  • Restaurants, cafés and quick-service chains
  • Clubs, spas and wellness centres
  • Convention centres and event venues
  • Multi-property hospitality groups

Lifecycle path

New properties need connectivity, CCTV and access systems planned from the floor plan; operating properties more often need a Wi-Fi capacity upgrade or an AMC arrangement with faster response times.

How we take this on

One contract. The right specialist for every part

Your project is wider than any single team. We scope all of it, source all of it and carry the responsibility for all of it.

  1. 01

    Scope

    We survey, size and specify against standards and your operating reality, not against a brochure.

  2. 02

    Source

    Any make, any model, from the manufacturer, distribution or registered importers. GST-compliant invoicing, warranty and returns handled for you.

  3. 03

    Deliver

    KINNEX engineers do the work we do every day. Where a job needs a specialist, we bring in the right expert team as a sub-order under your single contract.

  4. 04

    Own

    One scope, one SOP, one SLA and one point of accountability, whoever is on site.

Standards and terms

Standards we design to, and the terms you will hear

Specifications are written against recognised standards. Here is the vocabulary, in plain language.

  • PCI DSS (payment-card data) aligned practice
  • HTNG (hospitality technology standards)
  • OTA and channel-manager interfaces
  • IEEE 802.11ax and 802.11be (Wi-Fi)
  • ISO/IEC 27001 aligned practices
  • TIA-568 and ISO/IEC 11801 cabling
  • NFPA 72 and IS 2189 fire-alarm practice
  • DPDP Act 2023 (guest data)
PMS
Property management system: the core hotel software for reservations, check-in, room status and billing.
Channel manager
Software that keeps room availability and rates in step across booking sites.
Captive portal
The login page guests see when they join the Wi-Fi.
POS and KDS
Point of sale for orders and billing, and kitchen display system that shows orders to the kitchen.
Night audit
The daily closing process that reconciles revenue and rolls the hotel's date forward.
Hotel IPTV
A television system that delivers channels, casting and guest services through the in-room screen.
High-density Wi-Fi
Wi-Fi designed for many users in one space, such as a ballroom or lobby.
PCI DSS
The security standard for handling card payments.
SOP and SLA
The documented procedures for running and supporting the systems, and the response targets agreed for them.

Brands

Any make. Sourced, supplied and supported

We specify against your requirement and standards, then source the right product from the manufacturer, distribution or registered importers. Delivered, installed and supported under one contract.

Hospitality technology

Property management, guest Wi-Fi, in-room entertainment, locks and POS.

  • Oracle OPERA
  • LG Pro:Centric
  • Samsung LYNK
  • Toast
  • Sabre
  • Booking.com
  • Expedia
  • TripAdvisor
  • Airbnb
  • Cisco Meraki
  • Aruba
  • Cambium Networks
  • Sony
  • Schneider Electric
  • Siemens
  • Honeywell
  • Hikvision
  • Cloudbeds
Show 34 more brands
  • Hotelogix
  • eZee
  • RMS Cloud
  • Infor
  • Mews
  • Protel
  • IDeaS
  • Nomadix
  • VingCard
  • Saflok
  • Salto
  • Onity
  • Posist
  • Petpooja
  • Lightspeed
  • Agilysys
  • SiteMinder
  • Cvent
  • Duve
  • Canary Technologies
  • Apaleo
  • Stayntouch
  • Maestro PMS
  • Shiji
  • Hotelrunner
  • Hoteza
  • Ruckus Networks
  • Purple
  • Skyfii
  • Philips
  • Crestron
  • Control4
  • Lutron
  • Legrand

Networking, Wi-Fi and SD-WAN

Switching, routing, wireless, SD-WAN and application delivery.

  • Cisco
  • Aruba
  • Juniper Networks
  • Ubiquiti
  • TP-Link
  • D-Link
  • Netgear
  • Cambium Networks
  • Fortinet
  • Huawei
  • MikroTik
  • Arista Networks
  • Dell Technologies
  • Zyxel
  • Cisco Meraki
  • Alcatel-Lucent Enterprise
  • Allied Telesis
  • Array Networks
Show 19 more brands
  • F5
  • Citrix
  • Radware
  • HPE
  • VMware
  • Palo Alto Networks
  • Tejas Networks
  • Nokia
  • Ericsson
  • Ruckus Networks
  • Extreme Networks
  • Ruijie Networks
  • Juniper Mist
  • Digisol
  • A10 Networks
  • Versa Networks
  • Peplink
  • Cradlepoint
  • Teltonika

Audio-visual, conferencing and digital signage

Boardrooms, huddle rooms, auditoriums, displays, video walls and sound.

  • Poly
  • Jabra
  • Shure
  • Sennheiser
  • Bose
  • Cisco Webex
  • Zoom
  • Microsoft Teams
  • Lenovo ThinkSmart
  • Samsung
  • LG
  • Sony
  • Epson
  • BenQ
  • ViewSonic
  • Barco
  • NEC
  • Hitachi
Show 37 more brands
  • Panasonic
  • Dolby
  • Kramer
  • Blackmagic Design
  • AMX
  • Pexip
  • Planar
  • Hikvision
  • Dahua
  • Yealink
  • Logitech
  • Crestron
  • Extron
  • JBL Professional
  • Biamp
  • QSC
  • TOA
  • Ahuja
  • Owl Labs
  • Neat
  • Optoma
  • Christie
  • Promethean
  • Newline Interactive
  • SMART Technologies
  • AVer
  • Huddly
  • Atlona
  • Lightware
  • Q-SYS
  • Audinate Dante
  • BrightSign
  • Scala
  • Philips
  • Absen
  • Unilumin
  • Leyard

Intercom, video door phone and telephony

Apartment and campus intercom, IP PBX, IP phones and unified communications.

  • Aiphone
  • Siedle
  • Panasonic
  • Cisco
  • Avaya
  • Mitel
  • 3CX
  • Asterisk
  • Poly
  • Snom
  • Ericsson-LG
  • Hikvision
  • Dahua
  • Commax
  • 2N
  • Fermax
  • Akuvox
  • Matrix Comsec
Show 9 more brands
  • Grandstream
  • Yealink
  • Yeastar
  • FreePBX
  • Sangoma
  • Fanvil
  • Ribbon
  • Zenitel
  • Algo

Product names, logos and brands are property of their respective owners and are used for identification only. Don't see what you need? We can usually source it, including through registered importers.Ask us.

Questions

Frequently asked questions

Yes — guest network traffic is segmented from back-of-house systems such as POS, CCTV and administrative devices.

Access-point capacity is planned against expected concurrent device counts at full occupancy, not just average usage.

Response expectations are agreed as part of the AMC, recognising that guest-facing IT issues typically need faster turnaround than back-office ones.

Yes. Booking and guest-request apps, point-of-sale and kitchen display, housekeeping and maintenance tracking, vendor and inventory tracking, and accounts and billing, built or integrated to the property's style.

Request an assessment for your site

Tell us about the environment and the constraint. We will come back with the right next step, not a generic quote.

Book an infrastructure assessmentCall KINNEXWhatsApp