Appointment and token systems for clinics and hospitals.

Waiting is the first thing patients notice.

Booking channels

Web, mobile app, WhatsApp, phone and walk-in, all feeding one schedule. Avoid separate books for each channel.

Doctor schedules

Support fixed sessions, visiting-doctor days, multiple rooms and branches, leave and emergency blocks.

Reminders

Automatic messages before the visit reduce no-shows. Allow easy rescheduling.

Tokens and queues

Walk-ins receive tokens, shown on a waiting-room display and on the patient’s phone. Staff see the live queue.

Linking to the record

After check-in, the visit flows into the patient record, billing and, if needed, the laboratory and pharmacy.

Privacy

Show tokens, not names, on public screens. Protect patient data with role-based access and encryption.

Reporting

Waiting times, no-show rates and doctor utilisation help improve scheduling.

Rollout

Start with one department, gather feedback from reception staff, then extend.